Return & Refund Policy for Orkeet.com
Effective Date: 1-04-2026
Thank you for shopping at Orkeet.com. We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.
1. Returns
You have 7 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase (order ID or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned:
- Items marked as “Final Sale” or “Non-Returnable”
- Perishable goods (if applicable)
- Personal care or hygiene products (if opened)
- Gift cards
3. Return Process
To initiate a return:
- Contact us at info@orkeet.com within 7 days of delivery
- Provide your order number and reason for return
- Our team will guide you with return instructions
Customers may be responsible for return shipping costs unless the item received is defective or incorrect.
4. Refunds
Once we receive and inspect your returned item:
- We will notify you of the approval or rejection of your refund
- If approved, your refund will be processed within 5–7 business days
- The refund will be issued to your original method of payment
5. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider or bank (processing times may vary)
- If the issue persists, contact us at info@orkeet.com
6. Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect items received
If you need an exchange, contact us at info@orkeet.com
7. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos/videos as proof
- We will arrange a replacement or full refund at no additional cost
8. Cancellation Policy
Orders can be cancelled only if they have not been shipped. Once shipped, the order cannot be cancelled and must go through the return process.
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
- Email: info@orkeet.com
- Website: www.orkeet.com
By placing an order on Orkeet.com, you agree to this Return & Refund Policy.