We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our return and exchange policy carefully:
1. Returns:
- Eligibility: Returns are accepted within 7 days from the date of purchase.
- Condition of Product: To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. Any items that show signs of use, damage, or are missing parts cannot be returned.
- Return Process: To initiate a return, please contact our customer service team at info@orkeet.com. You will receive instructions on how to proceed with the return.
- Refund: Once the returned product is received and inspected, a refund will be issued to your original payment method within 7-10 business days.
2. Exchanges:
- Eligibility: We also offer exchanges on products that are defective or damaged upon arrival. If you’d like to exchange your product for a different size or color, please contact us within 7 days of receiving your order.
- Exchange Process: Please contact our customer service team to request an exchange. We will provide instructions on how to send the item back and ship the replacement to you.
- Shipping Fees for Exchanges: all shipping cost will be covered in exchange.
3. Shipping Fees:
- Shipping costs for returns or exchanges are non-refundable unless the item is defective or an error on our part.
4. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 5 days of receiving the product. We will arrange for a return and replacement or full refund, depending on the situation.